Regardless of what business you do, your customers are of prime importance, and you need to provide not just quality products, but excellent service as well, to ensure that they stay with you and advocate for you. A Customer Relationship Management solution is a software tool that helps businesses build a great rapport with their customers, and almost every business worth its salt uses one today.
A good CRM software solutions helps businesses retain customers, maximize business productivity, fosters better internal communication, optimizes the management’s marketing efforts, and provides valuable insights that help businesses make improved decisions.
There are several CRM tools available in the market today – but not all are suitable for every kind of business.
IPIX CRM is one of the best CRM software solutions for small business & large business and startups because of its affordability, flexibility, scalability, and capacity for customization. Read on to know the features and benefits of implementing the IPIX CRM for your business.
Features and Benefits
- Build better relationships with clients: Like any good CRM tool, the IPIX CRM enables you to know and remember more about your customers – telling them that you genuinely are concerned about them. This way you can deliver superior service to customers, and ensure their happiness. This allows you to forge strong bonds with customers, and brings down customer attrition.
- Increased cross-selling opportunity: When you know the pain points and requirements of your customers, you are in a better position to offer solutions to their other problems.
- Fosters greater team collaboration: IPIX CRM is a cloud based solution; it allows the team members to access data, communicate and collaborate regardless of the time and place. The CRM software is a cloud based, centralized application and members can collaborate on projects and customer requirements easily, even via their mobile devices; and all discussions and remarks can be carried out on the message board within the app.
- Increased staff satisfaction: When your employees are empowered with more knowledge, and are given access to customer information that helps them resolve customer issues – it keeps them happy that they are able to perform well.
- Reduced expenses and increased savings: The initial outlay may be high, but in the long run, deploying a CRM software solution helps you save money and effort. Scheduling customer meetings, providing resolution to their issues and so on becomes quicker and easier, as compared to several employees all maintaining different databases and spreadsheets. This in turn, leads to reduced sales cycles, increased productivity, revenue and profitability.
- The IPIX CRM solution has extra security layers to ensure the highest security for sensitive customer data
- IPIX ensures strict confidentiality – we won’t share your information without your express permission
- The pricing is absolutely transparent and there are no hidden costs anywhere
- IPIX CRM can be implemented in a wide range of industries, from Finance to Retail to Hospitality
- It has a clean and intuitive user interface, making it very easy for even a novice user
- It allows you to access your email, generate reports, view leads and more from a single tool, rather than toggle between numerous apps.
What sets IPIX CRM apart from other CRM software tools?
- IPIX CRM is fully customizable; not only can it be used in a wide range of industries, it can also be customized to suit the differing needs of various departments. Numerous process flows can be integrated into one unified application that is IPIX CRM.
- It offers absolute integration with other third party software – be it biometrics, HR management solutions, project management software or anything else. IPIX CRM also has the capability of making a smooth transition from legacy software.
- IPIX CRM has the unique feature of enabling uploading of documents – not something you find in CRM tools normally
- IPIX guarantees 100% adherence to the SLAs signed at the outset.
With the IPIX CRM, you get a 360 degree view of your business, and gain actionable insights that enable improved decision making.
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